Many businesses still focus on 1 to 2 communication channels. They often only use email and phones. They neglect texting (SMS), online chats and messaging platforms such as WeChat, Whatsapp, Dust and others.
They miss out on an opportunity to provide standard information faster to the lead and gain time while the call agent logs into the system to take over the conversation.
So many sales opportunities are lost because chatbots are often set up incorrectly or over estimated and then blamed for not performing.
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