Listen to business strategies for medium sized companies and international business leaders: There are ways to expand the customer loyalty. Empowered employees sell more to truely satisfied clients. Your best team members will attract better leads with greater profitability and customer life time value.
If your clients only stay with you 12, 18 or 20 months then you have an organizational problem. Some part of your business is not in alignment. Listen to this special episode of the growth zone on how you can change your employees to generate more sales when your competition is suffering from buyers remorse or reluctance.
Training your staff leads to happier clients and greater profits in a time of economic recession. If your sales staff are able to close more deals and your customer service is able to resolve every problem to keep clients happy, you will be rewarded with a long term customer relationship. That is the way for long term profit growth.